Features · Travel and Tour Businesses

Everything asistanim.ai does for Travel and Tour Businesses

24/7 multilingual AI call center and customer service for tour operators and travel agencies

Capabilities

Use Cases

97%

Reservation calls answered

What you can do

Live call

00:42

Hi, can you help me with something?

Of course, I'm listening, how can I help?

System integration

Your tour database and CRM work as one brain

Tour capacity, transfer matching and seasonal pricing pulled live. Target segments come straight from CRM, and at call end the ticket, transfer and confirmation write back into the system.

Live sync to tour and transfer database
CRM profile matching and segment selection
Ticket, transfer and stay all booked in one call

Calls today

1,284

12·4%

CSAT

Weekly volumeLast 7 days

MTWTFSS

Multilingual welcome

Whatever language your guest opens with, the call continues in that language

Native-quality service for European, Russian, Gulf and Far East segments. The agent detects the language in the first sentence and speaks 40+ languages at native quality.

40+ languages at native synthesis and understanding
Automatic language detection in the first second
Mid-call language switching on the same line

Connected systems

All synced

50+ connectors

24/7 scale

Peak season, nights, weekends, no line ever idle

Unlimited concurrent call capacity keeps every guest off the queue even at peak. The same infrastructure runs outbound campaigns to fill the off-season.

Unlimited concurrent calls, zero queue
Service quality stays constant in peak season
Outbound campaigns fill off-season gaps

Use cases

24/7 multilingual AI call center and customer service for tour operators and travel agencies

Direct booking

Guests select room type and dates through conversation, AI checks availability live and writes the reservation directly into your PMS.

Concierge requests

Restaurant reservations, taxi calls, laundry, spa appointments handled by AI in a single call, with auto-routing to the right department.

Multilingual support

Detects the guest's language in the first second, serves English, Russian, Arabic, German, and 40+ other languages at the same quality.

Check-in and check-out

Captures expected arrival and departure times, syncs to PMS, triggers housekeeping coordination automatically.

Complaints and special requests

Routes guest complaints or special requests to the right team, opens a ticket, and tracks resolution.

Ancillary sales

Airport transfers, city tours, event tickets, and other extras are upsold through natural conversation, generating additional revenue.

Travel and Tour Businesses

Get started with Travel and Tour Businesses today

AI customer service line answering tour questions, reservation requests and guest support calls in 40+ languages 24/7. Scale peak season without hiring extra staff.

Numbers from the field

97%

Reservation calls answered

28%

Direct booking lift

40+

Languages supported

700ms

Response time

Request a demo

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